How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
Avoiding Middle Management
Jason Kottke wrote a post earlier this week on solutions for avoiding middle management, and he made reference to Adaptive Path’s advocacy program. Some folks emailed me directly for more information, so I thought I’d share a bit more about how the...
Read more about Avoiding Middle Management...Network Automation, Connotate and Agents
The news as of the second cup of coffee this morning, and the music is Neil Young's "Live Rust." It's hard to think of any major rock artist who's been around as long as Neil and who's been as good as Neil -- "After The Goldrush" and "Rust Never...
Read more about Network Automation, Connotate and Agents...And now also Tweeting....
Had I been a venture capitalist a few years back, and, had I entertained a pitch from the folks looking to develop Twitter, then here’s what I would have said (choking back tears of laughter): ‘OK, so let me get this straight, you want to develop...
Read more about And now also Tweeting.......Chrome Experiments are here
When Google Chrome launched last September, it included a powerful JavaScript engine, V8, which was built to make the next generation of web applications perform faster in the browser. In the past few months, we've reached out to more than a dozen...
Read more about Chrome Experiments are here...Performance Management in a Tighter Economy
As we move to tighter economic conditions, Performance Management is becoming critically important to organisations and managers. In the last few years, there has been a tremendous move from traditional reactive Appraisal systems to proactive...
Read more about Performance Management in a Tighter Economy...Translate Your Outlook Emails into Other Languages
You can translate your Microsoft Outlook email messages into any other language using the Office Translator service. It integrates directly into Outlook so the translations will happen the email client...
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