Search Content


Content Categories




Publish your Content for Free


So…you have written white papers and eBooks and they are up on your website. They are probably on the resources page and get their fair share of downloads. That’s good, but with some of the free publishing sites out there you can get more...
Read more about Publish your Content for Free...

Build a Web Page Monitor with Google Docs


Learn how to monitor web pages using Google Docs. This is useful if you want to watch shopping sites like ebay or Amazon for any changes in the product price. RSS feeds have completely changed the way we consume information on the web. You no longer...
Read more about Build a Web Page Monitor with Google Docs...

Conventional wisdom on CRM requirements doesn't wo


The final major flaw with the functionality led approach to CRM requirements gathering is the Rumsfeldian notion of the unknown unknowns. Users, who invariably haven’t used CRM technology before, are expected to articulate a complete vision of what...
Read more about Conventional wisdom on CRM requirements doesn't work ...

Spend more time planning than reviewing


Managers often ask how much time should they spend appraising compared to planning for the...
Read more about Spend more time planning than reviewing...

Just Tweet It - A Directory Listing for Twitterers


Just Tweet It is a directory for Twitter users that sorts people into a bunch of different categories. To get listed on Just Tweet It, head over to whichever category you fall into and submit...
Read more about Just Tweet It - A Directory Listing for Twitterers...

Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
Read more about Customer Experience Index Scoring ...